{"id":4326,"date":"2022-02-14T13:14:28","date_gmt":"2022-02-14T13:14:28","guid":{"rendered":"https:\/\/home.diakse.com\/?page_id=4326"},"modified":"2022-02-14T14:42:35","modified_gmt":"2022-02-14T14:42:35","slug":"macameranefonctionnepas","status":"publish","type":"page","link":"https:\/\/home.diakse.com\/en\/macameranefonctionnepas","title":{"rendered":"Ma camera ou mon micro ne fonctionne pas"},"content":{"rendered":"
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My camera or microphone does not work to access my DIAKSE video<\/h1>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\tHaving trouble getting your webcam or microphone to work?\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t
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Accept that the website accesses my material<\/strong><\/p>\n

After connecting to the video, you may be asked for permission to activate the microphone and camera at the beginning of the videoconference.<\/p>\n

When you join your meeting by video, your browser asks you to allow the website to access your camera and microphone.autoriser le site web \u00e0 acc\u00e9der \u00e0 votre cam\u00e9ra<\/strong>\u00a0et microphone.<\/p>\n

Here is the overview of the authorization request that you are likely to see, depending on the browser you are using (Firefox, Safari and Google Chrome):<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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Warning: If you refuse access to the camera, your correspondent will not be able to see you.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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Manually allow camera and microphone<\/h3>\n

Si vous n'avez pas autoris\u00e9 \u00e0 la premi\u00e8re ouverture, votre ordinateur va retenir cette d\u00e9cision. Il vous faut donc aller autoriser l'acc\u00e8s de votre cam\u00e9ra et micro manuellement depuis votre navigateur.<\/p>\n

You are using a Mac\u00a0<\/strong><\/p>\n

You have several options to re-enable the setting. Either from your browser or from system preferences.<\/p>\n

Or from your favorite browser\u00a0<\/strong><\/p>\n

Click on the small padlock \ud83d\udd12next to the address bar. You will be able to change the access permission from the small window that opens.\u00a0The procedure is the same on Mac or Windows.\u00a0<\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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On Safari<\/h3>\n<\/div>\n<\/div><\/div>
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Using Chrome<\/h3>\n<\/div>\n<\/div><\/div>
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With Firefox<\/h3>\n<\/div>\n<\/div><\/div>
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All you have to do is allow the microphone and camera in the following window:<\/h3>\n<\/div>\n<\/div><\/div>
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On Microsoft Explorer and Microsoft Edge browsers, the procedure is the same as on Google Chrome.\u00a0<\/strong><\/h4>\n

It still doesn't work?<\/h3>\n

First of all, you need to check if your camera is working on another website. We suggest you click on the link below and test your camera: Test my camera<\/a><\/p>\n

The same authorizations presented above will be requested on this site.<\/p>\n

If the test does not work, we invite you to contact support.<\/p>\n

\u2022From your Mac computer settings\u00a0\u00a0<\/strong><\/p>\n

Click on th small\u00a0apple<\/strong>\u00a0at the top left of your screen then choose\u00a0System preferences\u00a0<\/strong><\/p>\n

Click on Privacy and Security and then allow select your browser (here Chrome) in the Camera and Microphone categories.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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On Windows, there is no need to go to system parameters, the only way to do it is through your browser as explained before.\u00a0<\/strong><\/h4>\n

It still doesn't work, and you want us to get back to you?<\/h3>\n

Click on the link and answer a short form<\/strong><\/h4>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCONTACT US<\/a>\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t
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<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Ma cam\u00e9ra ou mon micro ne fonctionne pas pour acc\u00e9der \u00e0 ma visio DIAKSE Accepter que le site web acc\u00e8de \u00e0 mon mat\u00e9riel Apr\u00e8s avoir proc\u00e9d\u00e9 \u00e0 votre connexion \u00e0 la visio, une autorisation peut vous \u00eatre demand\u00e9e pour activer le micro et la cam\u00e9ra, au d\u00e9but de la visioconf\u00e9rence. Lorsque vous rejoignez votre reunion Read more about Ma camera ou mon micro ne fonctionne pas<\/span>[…]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-title.php","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-4326","page","type-page","status-publish","hentry"],"yoast_head":"\nMa camera ou mon micro ne fonctionne pas - Diakse<\/title>\n<meta name=\"description\" content=\"Vous avez des difficult\u00e9s \u00e0 vous connecter \u00e0 la visio DIAKSE, on vous explique les solutions que vous pouvez explorer\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/home.diakse.com\/en\/fr\/macameranefonctionnepas\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ma camera ou mon micro ne fonctionne pas - 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